The owner and staff have decades of experience in the business. They are very knowledgeable about the used bikes they stock, because some of the staff have been servicing these makes & models since they were new on the market 30 years ago. That's not true of many bike shops, and certainly no one around here has the inventory Mt. Airy does.
Knowledgeable and friendly staff. Great service, quick turnaround on repairs.
Fantastic place and very helpful. I don't know why people are saying that they are rude and the owner is a jerk. He is a very nice straight forward guy and knows what he is talking about. He has had my families business for the past 20 years. My dad went to him and I go to him. He has been nothing but helpful through out those years.
This place is a crown jewel of cycling history with encyclopedic amounts of knowledge on all things mechanical that relate to bikes, trikes, recumbents, etc... DO NOT skip this shop if you are in the area and let them know that the BikeLaw RAAM team recommended you.
Answered questions thoroughly, encouraged me to test ride several models to determine what I liked best, explained differences between the models. Nothing here is cheap, but it's because of the products they carry, the prices are competitive for the items, which are high end and somewhat unique - you won't find much of these at a typical bike store, especially the trikes. The used items cost more than what you will pay a craiglist seller, but they come with warranties and assistance in properly setting up the bike for you. If you want a $200 bike, go to a chain store, but if you are looking for high quality or something unusual, this is your place.
They do care about making sure you find the right bike, right fit, right accessories or whatever you come in for; just don't expect them to focus on you exclusively while you're there. The shop is a very busy environment. Not unfriendly, just busy. It can be frustrating if you are in a hurry, so the best advice for shopping there is, don't be.
About the customer service experience: the staff are extremely helpful and will provide valuable advice... if you can listen to them without getting huffy that they aren't giving you the VIP treatment you think you deserve.
Great shop! Our family bought a used tandem, used road bike and two new recumbents from them over several years, and we will definitely be going back as the kids grow into bigger & better bikes.
(Edit) This is a couple of years after my first review. One of Mt. Airy's selling points is that you can always trade in a bike you buy there on something else in the future. I bought a used Cannondale tandem from them for $3000. When I went to trade it in on a different bike a few years later, they offered me $300. It was in better shape than when i bought it.
Along with being knowledgeable, the staff is honest and won't try to upsell you into something more expensive than you need. Twice when I was set on purchasing expensive new bikes from them, they advised me, based on the kind of riding I do, to choose much less expensive, high-quality, used bikes, and I've been really happy with those decisions.
Mt Airy Bicycle Company is a US Bicycle Store based in Mount Airy, Maryland. Mt Airy Bicycle Company is located at 4540 Old National Pike, Mt Airy, MD 21771, USA.
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