My husband and I went to this facility for a blood clot in his arm. We waited for 1-2 hrs in the waiting room. Then we waited for about an hour in doctors office until the doctor came. He wouldn't even listen to us, even though we knew where the blood clot came from. Josh had been in the hospital for an extended period of time and the needle in his arm had caused a blood clot to form. The doctor stayed for 2 minutes, suggested we just get some asprin and left. We waited 3 hrs, just to be told we needed asprin. This experience was appalling.
Arrived at 7:50am on Saturday and there was a line but wait wasn't long. Registration was a little slow but pleasant. I confirmed the blood tests being done on referral. Lab tech was a young woman not very personable. I asked her if she knew what blood tests were being performed since I didn't want to come back and my child has a fear of needles. She said she did. When my doctor called with the results, she said the lab didn't run all of the requested tests. So much for trying to get it right the first time. The lab blames Pediatric Ctr for not sending an accurate referral even though I confirmed the tests with the lab the day of service.
I went in here about two months ago, very sick. After explaining my symptoms to the front desk person, I was told that the wait would be about an hour because they were busy. That seemed reasonable so I sat to wait. After two hours, and one trip to the front desk to ask how much longer it would be, I then was moved to the back into an exam room and was told that the doctor would be with me shortly. After another forty-five minute wait, I finally went in search of a nurse to ask how much longer I would be waiting. She said the doctor would be be with me shortly. After another twenty minute wait, a doctor finally arrived, did a brief (2 minutes max, no talking to me beyond reading from my chart) exam and asked if I thought I had the flu, because my symptoms were similar. I told her I didn't know but I didn't think so but she proceeded to call for an influenza test and left. Outside the door, I overheard all of the nurses telling each other that I was over-reacting and it was stupid that I needed a flu test... first of all, how rude and unprofessional, and second, the doctor never even bothered to take the time to do an exam and here what I was telling her. I had recently gone to a southern state where I was bit multiple times by mosquitoes and she smirked and brushed it off when I mentioned that fact to her It was her inexcusable and lazy attitude that called for the flu test because she didn't bother to have the time to hear me out. Obviously the test came back negative and I left... 3 1/2 hours later... Three days later I was in so much pain I could barely move and I could almost not swallow because my throat was so constricted. I went to Winding Cross Urgent Care in Frederick and had a totally different experience! They had at least twice the amount of people in their waiting room when I arrived, but I saw a doctor within twenty minutes. He took the time to let me tell him my symptoms, he asked me many questions, and actually brought up mosquito born illnesses and asked about my recent travelling habits without me bringing it up. Turns out I had a very bad respiratory infection that was only getting worse but they were able to catch it thanks to their care and devotion to their job. I will never ever recommend Immediate Care in Mount Airy to even my worst enemy. And on top of that, I was billed twice as much for that visit, than to the Winding Cross Urgent Care in Frederick... Your better off going to die in a hole than go to this place!
Two weeks ago brought my daughter in with a leg injury after a high school soccer game. PA comes back with not broken and that she needs to get off the crutches in a few days so that the muscle doesn't atrophy. Days go by and she still isn't better. Gave it a week and asked for the x-rays to take to another doctor for a second opinion. The xrays from Mount Airy Health Services showed a break midway down the fibula. Took her to MMI who confirmed the break. Called Mount Airy Health Services back and spoke to the same PA who handled my daughter and she said that she didn't even look at the x-ray. She said she just took the radiologists word for it. Two weeks of pain my daughter went through over a misdiagnosis that was showing on the x-ray. 4 days since the phone call asking for the office manager to contact me. Still no return call.
Took forever just to get a simple flu shot.
Mt Airy Health Services is a US Hospital based in Mount Airy, Maryland. Mt Airy Health Services is located at 1502 S Main St # 201, Mt Airy, MD 21771, USA.
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